Delay in processing of PLI/RPLI claims & Ad-hoc Bonus to casual labour – information regarding.
No.
25-04/SOP/2020-LI
Government
of India
Department
of Posts
Directorate of Postal Life Insurance
New Delhi-110 021
Dated:
14th June 2020
To
All
HoCs/Addl. DG, APS
Subject:
Delay in processing of PLI/RPLI claims
This
is with reference to complaints being received in Circles and PLI Directorate
in connection with delay in processing of PLI/RPLI claims due to non-compliance
of extant procedures already laid down in Standard Operating Procedures (SOPs)
and other instructions issued by Directorate of PLI. In order to ensure that
the claims are settled within the timelines prescribed in the Citizen Charter,
the following important points are reiterated for convenience of Circles and
CPCs:
In
case of request received for sanction of loan, original policy bond may not be
endorsed or retained as prescribed vide SOP on processing of loan requests
circulated vide letter no. 25-04/SOP/2020-LI dated 08.10.2020.
Ii In
case of claims (maturity/death) against APS policies, no original case file is
required if the claimant submits original policy bond along with his/her claim.
However, if original policy bond is not submitted by the claimant and scanned
file is available in CIS, only original policy bond may be called for
settlement of claim. Further, in case scanned file is not available in CIS,
case file may be called for and claim settled accordingly. The requisite
documents/file shall be sent latest by the next working day of receipt of such
request. SOP for handling APS PLI cases circulated vide letter no.
29-2/APS/2017-LI (Part-II) dated 10.11.2020 may be referred.
In
case of claims (maturity/death) for policies other than APS policies, 'Letter
of Indemnity may be accepted in lieu of original policy bond and claims shall
not be delayed for want of original policy bond. SOP for handling of death
claim cases circulated vide letter no. 25-04/SOP/2020-LI dated 18.08.2020, SOP
for handling of maturity cases issued vide letter no. 25-04/SOP/2020-LI dated
21.09.2020 and clarification issued vide letter no. 25-04/SOP/2020-LI dated
24.03.2021 may be referred.
2.
Circles shall ensure that all claims/service requests received in connection
with PLI/RPLI policies are attended on priority and cases are settled within
the prescribed citizen charter norms.
This issues with the approval of competent authority.
Government
of India
Ministry of Communications
Department of Posts
(Establishment
Division)
Dated
June 07 2021
To
11. All Chief Postmasters General
22.TheChief General Manager, BD Directorate/Parcel Dte/PLI Directorate.
Subject:
Ad-hoc Bonus to casual labour – information regarding.
Sir/Madam,
Department
of Expenditure is examining the issue of ad-hoc bonus to casual labour. It has
sought information on the following points. Number of casual labours working.
(ii) Whether the casual labours have been appointed directly for Government of
India or they are working on contractual basis and date of appointment. If
appointment directly for Government of India, provisions and reasons for the
same. What are the present wages of casual labours, and annual financialImplications
due to grant of ad-hoc bonus to existing casual labours.
3. The Circles are requested to furnish point-wise information urgently, so that same could be furnished to Department of Expenditure.
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