All DOP ORDERS

No. 25-04/SOP/2020-LI Government of India Department of Posts   Directorate of Postal Life Insurance   New Delhi-110 021 Dated: 14th June 2020   To All HoCs/Addl. DG, APS   Subject: Delay in processing of PLI/RPLI claims   This is with reference to complaints being received in Circles and PLI Directorate in connection with delay in processing of PLI/RPLI claims due to non-compliance of extant procedures already laid down in Standard Operating Procedures (SOPs) and other instructions issued by Directorate of PLI. In order to ensure that the claims are settled within the timelines prescribed in the Citizen Charter, the following important points are reiterated for convenience of Circles and CPCs:   In case of request received for sanction of loan, original policy bond may not be endorsed or retained as prescribed vide SOP on processing of loan requests circulated vide letter no. 25-04/SOP/2020-LI dated 08.10.2020.   Ii In case of claims (maturity/death) ...

 4. Request for temporary inter-Circle transfer. Request for temporary inter-Circle transfer shall not be entertained except only in deserving cases for reasons to be recorded in writing. The guidelines in this regard are as under: (i) Temporary inter-circle transfer shall be approved only by the Directorate on the recommendation of both CPMsG. The parent Circle of the official shall forward the proposal to the Directorate inter alia including the recommendation of the other Circle. (ii) The Circles shall not entertain requests for inter-Circle transfer on temporary basis in a routine manner. Such requests shall be considered by the Circles in the first instance under Rule 38 of Postal Manual Volume IV and instructions issued by the Directorate from time to time, if they are otherwise eligible. If the case is not considered under Rule 38 recorded. The reasons there for may be                               ...

In view of the threat posed by the outbreak of Corona Virus (COVID-19), and lockdown across several states in India, following instructions are being issued for wide publicity and further necessary action, for facilitating PLI/RPLI Customers, viz: -. off 1.0.Waiving penalty for payment of premium beyond the grace period : PLI /RPLI premium due for the month of May 2021, June 2021 and July 2021 may be paid up to August 2021 without paying any penalty / default fee. 2. Encourage online payment of premium : Circles  shall make special efforts to enable the policyholders to pay premium online by educating them through SMS, emails etc. Circles may also carry awareness campaign in local/regional language for the same. 3. Expeditious settlement of claim cases :  Claims  arising on account of Covid-19 should be processed expeditiously. Claims (death / maturity and surrender) should be processed and settled within the prescribed period by making  special efforts. 4. Online is...