All DOP ORDERS

No. 24-01/2021-LI Government of India Ministry of Communications Department of Posts Directorate of Postal Life Insurance Dated: 11.05.2021 Office Memorandum Subject: Record Retention and Document Management Policy for PLI/RPLI -reg 1 This is regarding issue of Record Retention and Document Management Policy in respect of PLI/RPLI. 2 Various types of service requests are processed in connection with PLI/RPLI policy proposal, loan/assignment, surrender/forced surrender, death/maturity claim. Each service request application has enclosures as well. Subsequent to the implementation of CIS and decentralization of PLI/RPLI work, all the records are kept at respective CPCs itself. Viz. revival, conversion, commutation, change in nomination/address, 3. In order to provide timelines for receive retention, "Record Retention Policy for PLI/ RPLI Policy Documents" has been approved by the competent authority. The Gazette notification issued in this regard is enclosed here...

No. 25-04/SOP/2020-LI Government of India Department of Posts   Directorate of Postal Life Insurance   New Delhi-110 021 Dated: 14th June 2020   To All HoCs/Addl. DG, APS   Subject: Delay in processing of PLI/RPLI claims   This is with reference to complaints being received in Circles and PLI Directorate in connection with delay in processing of PLI/RPLI claims due to non-compliance of extant procedures already laid down in Standard Operating Procedures (SOPs) and other instructions issued by Directorate of PLI. In order to ensure that the claims are settled within the timelines prescribed in the Citizen Charter, the following important points are reiterated for convenience of Circles and CPCs:   In case of request received for sanction of loan, original policy bond may not be endorsed or retained as prescribed vide SOP on processing of loan requests circulated vide letter no. 25-04/SOP/2020-LI dated 08.10.2020.   Ii In case of claims (maturity/death) ...

 Government of India Ministry of Communications Department of Posts Dak Bhawan, Sansad Marg New Delhi – 110001 Dated: 27th May, 2021 To All Heads of Circles Subject: Standard Operating Procedure (SoP) for handling of ‘Claim Cases’ arising out Of loss and fraud cases and introduction of ‘Simplified Standardized Claim Form’. Madam/Sir,             While monitoring the ‘claim cases’ arising out of loss and fraud cases, it was noticed That at present there is no standard form for obtaining and processing such claims ad the Circles are using forms devised by them for processing such claims. Therefore, a common Standardized form has been devised and enclosed herewith for obtaining and processing of Such claims in future. Further, a SoP has also been devised for obtaining and processing of Claims, as under: i) A Standardized Claim Form (as per annexure) will be used for submitting claims ii) By the members of public in case of Loss caused ...

 F.No. 10-01/2020-Inspn (Pt.) Government of India Ministry of Communications Department of Posts (Inspection Division) ***** Dak Bhawan, Sansad Marg, New Delhi, dated: 04.06.2021 Office Memorandum Subject: Inspections of Administrative and Operative Offices                  In accordance with the directions of the National Disaster Management Authority (NDMA), guidelines for ensuring compliance on the focused containment of COVID-19 in the country were issued for a period up to 30.06.2021 vide Ministry of Home Affairs letter no. 40-3/2020-DM-I (A) dated 27.05.2021. 2. Consequent upon increase in COVID-19 cases along with positivity rate over the last few weeks, curfew/ night curfew/ week end curfew has been imposed in many places in India, except for essential activities/ services, as an emergency measure, in order to break the transmission chain of COVID-19 virus. 3. With reference to Directorate letter no. 1...

59-01/2021-LI Government of India Ministry of Communications Department of Posts (Directorate of Postal Life Insurance) Dated: 21.05.2021 To, All Head of Circles Sub :Standard Operating Procedure for the proposal document upload through Customer Portal in case of online PLI/RPLI policies.               The undersigned has been directed to refer to email dated 21.02.2021 sent by CEPT along with the SOP document for proposal documeent upload through Customer Portal and to forward the said SOP document again for circulation to all concerned offices under your jurisdiction for its implementation.                This issues with the approval of competent authority. Standard Operating Procedure for document upload through Customer  Portal in case of online purchase of PLI/RPLI Policies .  About functionality  In Customer Portal, currently there is no option for Customers to ...

Payment of incentive for PLI/RPLI business procured in the month of February 2021 and March

In view of the threat posed by the outbreak of Corona Virus (COVID-19), and lockdown across several states in India, following instructions are being issued for wide publicity and further necessary action, for facilitating PLI/RPLI Customers, viz: -. off 1.0.Waiving penalty for payment of premium beyond the grace period : PLI /RPLI premium due for the month of May 2021, June 2021 and July 2021 may be paid up to August 2021 without paying any penalty / default fee. 2. Encourage online payment of premium : Circles  shall make special efforts to enable the policyholders to pay premium online by educating them through SMS, emails etc. Circles may also carry awareness campaign in local/regional language for the same. 3. Expeditious settlement of claim cases :  Claims  arising on account of Covid-19 should be processed expeditiously. Claims (death / maturity and surrender) should be processed and settled within the prescribed period by making  special efforts. 4. Online is...