All DOP ORDERS

No. 24-01/2021-LI Government of India Ministry of Communications Department of Posts Directorate of Postal Life Insurance Dated: 11.05.2021 Office Memorandum Subject: Record Retention and Document Management Policy for PLI/RPLI -reg 1 This is regarding issue of Record Retention and Document Management Policy in respect of PLI/RPLI. 2 Various types of service requests are processed in connection with PLI/RPLI policy proposal, loan/assignment, surrender/forced surrender, death/maturity claim. Each service request application has enclosures as well. Subsequent to the implementation of CIS and decentralization of PLI/RPLI work, all the records are kept at respective CPCs itself. Viz. revival, conversion, commutation, change in nomination/address, 3. In order to provide timelines for receive retention, "Record Retention Policy for PLI/ RPLI Policy Documents" has been approved by the competent authority. The Gazette notification issued in this regard is enclosed here...

 No. 27-2012018-po Government of India Ministry of Communications Department of Posts (PO Division) Oak Bhawan, Sansad Marg New Delhi-110001. Dated: 17th May, 2021 To All CPMsG/All PMsG CGM. BD Die/ Parcel Dte./PLl Dte/ CEPT Director RAKNPA/ All PTCS All GMs (Finance)/ DAPS Subject: instructions regarding posting Of franked mail in View of disruption caused by second wave of Covid-19 across the country and the subsequent lockdowns imposed by various State Governments. This is regarding disruption caused in the country due to sudden outbreak Of second wave Of Covid•19 and subsequent lockdowns/ Covid-Curfews imposed in various parts Of the County Like various other services in the country, postal services have also been affected from it, 2. The lockdown/ Covid-Curfew has been imposed at different times in different parts of the country, and may be revoked similarly in a phased manner depending upon the gravity of spread of Covid-19 in various States/ Districts/ Local levels. In the w...

No. 25-04/SOP/2020-LI Government of India Department of Posts   Directorate of Postal Life Insurance   New Delhi-110 021 Dated: 14th June 2020   To All HoCs/Addl. DG, APS   Subject: Delay in processing of PLI/RPLI claims   This is with reference to complaints being received in Circles and PLI Directorate in connection with delay in processing of PLI/RPLI claims due to non-compliance of extant procedures already laid down in Standard Operating Procedures (SOPs) and other instructions issued by Directorate of PLI. In order to ensure that the claims are settled within the timelines prescribed in the Citizen Charter, the following important points are reiterated for convenience of Circles and CPCs:   In case of request received for sanction of loan, original policy bond may not be endorsed or retained as prescribed vide SOP on processing of loan requests circulated vide letter no. 25-04/SOP/2020-LI dated 08.10.2020.   Ii In case of claims (maturity/death) ...

 F.No. 10-01/2020-Inspn (Pt.) Government of India Ministry of Communications Department of Posts (Inspection Division) ***** Dak Bhawan, Sansad Marg, New Delhi, dated: 04.06.2021 Office Memorandum Subject: Inspections of Administrative and Operative Offices                  In accordance with the directions of the National Disaster Management Authority (NDMA), guidelines for ensuring compliance on the focused containment of COVID-19 in the country were issued for a period up to 30.06.2021 vide Ministry of Home Affairs letter no. 40-3/2020-DM-I (A) dated 27.05.2021. 2. Consequent upon increase in COVID-19 cases along with positivity rate over the last few weeks, curfew/ night curfew/ week end curfew has been imposed in many places in India, except for essential activities/ services, as an emergency measure, in order to break the transmission chain of COVID-19 virus. 3. With reference to Directorate letter no. 1...

Sub: Additional Relief on death/disability of Government servants covered by the new Defined Contribution Pension System (NPS) The undersigned is directed to say that the pension of the Government servants appointed on or after 1.1.2004 is regulated by the new Defined Contribution Pension System (known as New Pension Scheme), notified by the Ministry of Finance (Department of Economic Affairs) vide their O.M. No. 5/7/2003-ECB 2 PR dated 22.12.2003. 2. On introduction of the New Pension Scheme, among others, the Central Civil Services (Pension) Rules, 1972 and the Central Civil Services (Extraordinary Pension) Rules were amended on 30.12.2003. Under the amended Rules, the benefits of Invalid PensionlDisability Pension and Family Pension/Extraordinary Family Pension/Liberalized Pensionary Award relief are not available to the Government servants appointed on or after 1.1.2004. 3. Ministry of Finance (Department of Economic Affairs) has subsequently clarified that the New Pension Scheme i...

In view of the threat posed by the outbreak of Corona Virus (COVID-19), and lockdown across several states in India, following instructions are being issued for wide publicity and further necessary action, for facilitating PLI/RPLI Customers, viz: -. off 1.0.Waiving penalty for payment of premium beyond the grace period : PLI /RPLI premium due for the month of May 2021, June 2021 and July 2021 may be paid up to August 2021 without paying any penalty / default fee. 2. Encourage online payment of premium : Circles  shall make special efforts to enable the policyholders to pay premium online by educating them through SMS, emails etc. Circles may also carry awareness campaign in local/regional language for the same. 3. Expeditious settlement of claim cases :  Claims  arising on account of Covid-19 should be processed expeditiously. Claims (death / maturity and surrender) should be processed and settled within the prescribed period by making  special efforts. 4. Online is...