Time limit for treating a Speed Post article as 'lost' in absence of final delivery status for the purpose of payment of compensation-regarding.
No. 39-32/2019-D
Government of India
Ministry of
Communications
Department of Posts
Mail Business
(Operations & Development) Division
Oak Bhawan, New
Delhi-11 Q001
Date: 13 th April,
2021
To
All
Heads of’ Circles/Addl DG APS
All
Heads of Regions
OfficeMemorandum
Subject:
Time limit for treating a Speed Post article as 'lost' in absence of final delivery status for the purpose of
payment of compensation-regarding.
Reference is invited to BO Directorate OM number 57-07/2016-BD&MD (pt.1) · dated 20.12.2018 vide which the maximum period within which a Speed Post article could be treated as 'lost' was fixed as 150 days provided that the complaint was lodged within the period prescribed for lodging the complaint i.e. within 60 days of booking the article.
The period of
150 days for treating a Speed Post article as lost was fixed taking into
account the time taken for completion of e-search bill inquiry.
2. The matter has been re-examined. As the process of
handling and transmission of Speed Post articles have been streamlined in the
recent past and more visibility has come in the transmission and delivery of
Speed Post articles due to technological up gradation and regular r monitoring
under MNOP; it has therefore been decided that the maximum period after which a
Speed Post article can be treated as 'lost' in the absence of final delivery
status for the purpose of payment of compensation, will be 60 days from the
date of booking or 30 days from the date of receipt of complaint, whichever is later,
provide0 that the complaint is lodged within the period prescribed in this
regard. The compensation to the sender of the Speed-d Post article so declared
as' 'lost' will be paid thereafter within a period of 10 days.
3.
The action to declare the Speed Post article as 'lost' shall be initiated on
-receipt of complaint with the proof of booking. The sender only can seek
compensation prescribed under the rules (Rule 66-8 of the Indian Post Office
Rules, 1933 as amended on 18-11-2013) on submission of a valid proof of
booking. Compensation for loss of the Speed Post article will continue to be
paid in accordance with the instructions issued by the Department from time to
time.
4.
The process of investigation to establish the loss must be carried out by the
booking office as per the extant provisions containing in Postal Manual Volume
V and instructions ·issued by the Department from time to time. However, the
process of investigation and inquiry to ascertain the cause of loss of the
Speed Post article, fixing responsibility and recovery thereof is an internal
exercise of the Department and need not be linked to the payment of
compensation.
5.
In case of insured Speed Post article, the time limit as prescribed in para-2
above will also be applicable and the
process of investigation as per the rules and instructions issued by the
Department from time to time are to be followed.
6.
Due diligence has to be taken within the time line mentioned at para- 2 above
to find out the delivery status of the Speed Post article. Due diligence, inter
alia includes issue of e- search bill, cross checking with the delivery office,
returned to sender office and · payment office as the case may be. Delivery
office shall ensure cross checking of delivery in the online system as well as
manual records and update the status accordingly.
7.
The provisions prescribed for registered articles in clause 81 (2) of the Post
Office Manual Volume-VIII regarding recovery of whole or part of the contents
will also- be applicable in case of Speed Post articles.
8.
An undertaking shall be obtained from the complainanUsender by the respective payment
office that the complainant/sender has not received any payment / compensation
for the Speed Post article against which claim has been made arid that in case
c:if multiple payment comes to notice later, the excess amount shall be
refunded by complainanUsender to the payment office or the same will be
adjusted against any payments due in favour of the complainanUsender.
9.
These instructions will be applicable to the Speed Post articles booked on and
after 01.04.2021.
This
issues with the approval of the Director General (Postal Services).
Copy
to:
1.
Sr.PPS to Secretary (Posts)
2.
Sr./PPS to DG (Postal Services)
3.
Addi. DG (Coordination)
4.
All Members of Postal Services Board
5.
AS&FA, DoP
6.
CGM BO/Parcel /PLI/ CEPT
7.
Sr. DOG (Vigilance)/Sr. DOG (PAF)
8.
Director, RAKNPA, Ghaziabad
9.
All DDGs in the Postal Directorate
10.
All General Managers in BD/PD/PLI/CEPT
11.
Directors, All Postal Training Centre’s ganeral Manager, CEPT Mysore for
publishing on the Department's website
13.
Guard File
14.
Office Copy
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